More passenger support services and Duty Traffic Management
airberlin is reacting to the new challenges at Berlin-Tegel Airport by providing additional personnel and adapting its procedures. From 3rd June 2012, airberlin will have to operate its expanded flight schedule from Berlin from its original location at Tegel Airport due to the postponed opening of BER Airport.
airberlin will be deploying a range of extra personnel to ensure that customers catch their flights on time and do not experience any difficulties. Duty Traffic Managers will coordinate the flow of traffic and passengers in close cooperation with airport, police and ground handling service providers and will be able to quickly resolve any potential bottlenecks. Desk and service personnel are being specially trained to provide passenger support. Queue Managers will assist customers at the check-in desks and kiosks in order to prevent queues at check-in. In addition there will be staff with language skills, including Arabic, available at the airport, to help customers travelling with airberlin’s partner Etihad Airways.
airberlin is expecting the high volume of passengers in the early hours of the morning to present a special challenge, since the authorities have not authorised flights to take off earlier, which would reduce the flight concentration. Additional staff will also be needed to unload baggage in transit and in the area of security. airberlin’s Hub Control Center, which was planned for BER, will go into operation immediately. From 3rd June 2012, staff will analyse the situation on a daily basis in order to ensure that traffic flows as seamlessly as possible in line with airberlin’s normal quality standards.
airberlin is Germany’s second largest airline. The company has a workforce of 9,200 employees. Each year, airberlin receives over 10 awards for service and quality. The fleet comprises 165 aircraft with an average age of five years, making it one of the most modern fleets in Europe. The airline’s state-of-the-art jets are highly fuel efficient, which contributes toward a long-term reduction in pollution emissions from aircraft. As one of the major European airlines, airberlin flies to 162 destinations in 40 countries. In 2011, over 35 million passengers were transported. In December 2011, airberlin entered into a strategic partnership with Etihad Airways. Since 20th March 2012, airberlin has been a full member of the global airline alliance oneworld®. airberlin operates codeshare flights with oneworld members American Airlines, British Airways, Finnair, Iberia, Royal Jordanian, S7 Airlines and Japan Airlines.
