Carlson, a privately held, global hospitality and travel company, announced that Winstar Yang, a senior concierge supervisor at the Radisson Blu Hotel Pudong Century Park in Shanghai, China was named Carlson’s 2010 Global Employee of the Year at the company’s recent global hotel business conference in Washington, D.C.
Yang was recognized for his outstanding guest service performance that is synonymous with the Radisson® Yes I Can! service philosophy and 100% Guest Satisfaction Guarantee. His triumph comes over nominations from Europe, Middle East and Africa and the Americas. “I am extremely honored to be receiving this award recognition, and also very thankful for the development and growth opportunities that I have had since joining Carlson,” said Winstar Yang, the award recipient and senior concierge supervisor, Radisson Blu Hotel Pudong Century Park.
“Winstar joined the hotel as a trainee over three years ago and has since made a strong career progression as well as a remarkable difference to the guest experience at our hotel,” said Gerhard Fasching, general manager, Radisson Blu Hotel Pudong Century Park. “This is a proud achievement for Carlson Hotels, Asia Pacific. Winstar has set the benchmark for guest satisfaction for all of us,” said Simon Barlow, president, Carlson Hotels, Asia Pacific.
Radisson® Hotels & Resorts, one of the world’s leading, full-service hotel brands, offers vibrant, contemporary and engaging hospitality that is defined by its distinctive “Yes I Can!” service philosophy. Radisson includes more than 415 locations in 72 countries. It is part of Carlson Hotels Worldwide, a leading global hotel company with more than 1,050 locations in 77 countries under the brands of Regent® Hotels & Resorts; Radisson® Hotels & Resorts; Park Plaza® Hotels & Resorts; Country Inns & Suites By CarlsonSM and Park Inn®.
In Asia Pacific, Carlson Hotels Worldwide is fast expanding its portfolio of hotels. It currently has more than 120 hotels in operation and under development and close to 22,000 rooms in 14 countries. With regional headquarters in Singapore, it is supported by reservations, sales, operations and development offices in Tokyo, Hong Kong, Shanghai, New Delhi and Sydney.
